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GENERAL TERMS AND CONDITIONS
In these terms and conditions (the “Conditions”):
“Application Form” means the online form validly filled in with the relevant person’s details applying for membership at TeeBox.
“Club” means any of TeeBox’s premises offering golf practice, lesson and related facilities.
“ExtenuatingCircumstance” means, which shall apply to all Memberships (where payment is made monthly or annually):
a.) where the Member is either moving its permanent residence or its primary office location due to either a change in employer or due to the employer relocating such Member to a different location and such change in location is reasonably considered by TeeBox to materially impact the Member’s use of their Membership;
b.) physical injury or illness materially inhibiting the Member from being able to use the Club for longer than the Minimum Membership Term or the Maximum Pause Period; or
c.) where the Member has been made redundant or has been unfairly dismissed by its employer.
“Member” means the member named on the Application Form having been accepted by TeeBox.
“Membership” is the membership subscription by a Member, the details of which are set out in the Application Form accepted by TeeBox.
“Membership Fee“ refers to the fees payable by the Member relating to its Membership either on a monthly basis or annual basis.
“Maximum Pause Period” means:
a.) where the pause has been requested within the period up to and including the first 6 months of a Membership, a continuous period of 3 months from the date of the pause being effective as determined by TeeBox; and
b.) where the pause has been requested following the first 6 months of a Membership, a continuous period of 6 months from the date of the pause being effective as determined by TeeBox,
provided that, in each case, the Maximum Pause Period applicable for a Member in any rolling 12-month period, may not exceed 6 months.
“Minimum Membership Term” means a minimum term of 6 months applicable commencing on the first full month of the Member’s Membership, after payment of the Pro-Rata Fee.
“TeeBox” means the trading business of Quant Golf Ltd, company number 11117585 and whose registered office is at The Forum, 33 Gutter Lane, City of London, EC2V 8AS.
MEMBERSHIP APPLICATION
Membership is subject to these Conditions as may be amended from time to time by TeeBox in its sole and absolute discretion.
If a prospective member is under the age of 18 years old (“U18Member”), they may only be accepted to be a Member under the following conditions:
a.) the payor for the U18 Member’s membership must be their legal guardian or parent; and
b.) the legal parent or guardian of the U18 Member agrees to always be present with the U18 Member at the Club (unless the U18 Member is with a golf professional during a lesson).
The submission of an Application Form by a Member constitutes an application to TeeBox to become a Member of the Club subject to these Conditions. TeeBox reserves the right, acting in its sole and absolute discretion, to reject any application for Membership.
If accepted onto a Membership, the Member consents to having their photograph taken by TeeBox to confirm their identity upon entry, and consents to having their photograph taken at any time whilst using the facilities, excluding withing any changing facilities. TeeBox reserves the right to use any such photographs for press and/or other promotional purposes which each Member also consents to.
Each Membership is subject to the Minimum Membership Term subject to the Cooling-Off Period (as defined below).
Switching membership
A Member may apply to switch to a different Membership type during the term of their existing Membership.
A Member cannot switch to a Membership type with a shorter minimum term than their then existing Membership term.
Any months elapsed on their then existing Membership prior to any switch shall not be credited towards the minimum term of the new Membership.
A Member may only move onto a Membership type and rate available at the time of the switch. These may vary from Membership types available at the Member’s time of joining.
No carry over of credits
Practice and/or play sessions sold as part of the individual Member’s Membership shall expire at the end of the month. Any such remaining sessions credited on a Member’s Membership will not carry over to the following month and any residual credits or rights relating to that Membership shall be extinguised fully upon cancellation of the Membership.
INITIAL FEES AND MEMBERSHIP DUES
Initial Fees
Members shall pay the applicable joining fee (the “Joining Fee”) and pro-rata amount for the remainder of the month (calculated by reference to the actual number of days remaining in the month divided by the actual number of days in such month of joining) (the “Pro-Rata Fee”) upon their Application Form being accepted by TeeBox.
The payment of the Joining Fee and Pro-Rata Fee is not refundable under any circumstances.
Neither the Joining Fee nor the Pro-Rata Fee will be counted towards the Member’s first full monthly membership payment and will not count towards the Minimum Membership Term.
Payment of fees
Membership is payable in advance, either fully or monthly as per the Membership type selected. The Membership Fee shall accrue on a daily basis over the course of a month and where the Member elects to cancel their Membership (in accordance with Condition 5 (CANCELLING OR PAUSING YOUR MEMBERSHIP) below, the Membership Fee shall be paid up to the relevant date upon which cancellation is effective.
The Membership Fee where paid monthly will be payable by direct debit on or around the 1st of each month from the bank account provided by the Member. In the event that the Member falls into arrears in respect of any fee payable to TeeBox, all arrears must be settled before the Member can use the Club.
Membership fees can go up
Monthly Membership Fees may be increased at the discretion of and at any time by TeeBox, to take effect after the Minimum Membership Term subject to at least one calendar months’ notice (either in writing or by email to the Member’s provided email address).
Discounted fees
Any discounted Membership options are offered on the basis that the Member can provide proof of eligibility relating to the terms of such Membership. TeeBox reserves the right to cancel any promotional or discounted Membership options at any time. Members shall pay the full fee for their Membership type until any such proof of eligiblity is to the satisfaction of TeeBox.
Lost payment card
If a Member loses or has their specified payment card invalidated, the Member will need to prove new valid payment card details to TeeBox within 48 hours of being requested to do so. If they fail to do so, their Membership will be cancelled and the residual Membership Fees for their Membership term shall be accelerated and due to be paid immediately.
4.USING YOUR MEMBERSHIP
Using monthly membership credits
Members who have signed up for a monthly Membership will be allocated a specified number of credits applicable to their Membership to use on a monthly basis.
If a Member has signed up for a Membership on or following 1 January 2025, an overutilisation charge (which will be determined and communicated and/or published by TeeBox from time to time) (an “Overutilisation Charge”) shall be applied automatically to that Member’s account on each instance a Member makes a booking which exceeds its monthly allowance. For example, if a Member has signed up for a 12 month contract that includes 4 credits a month (notwithstanding how many credits may be showing on their online account at any given time due to the booking system used, whether showing as “unlimited” or otherwise) that Member may only make 4 bookings a month without incurring an Overutilisation Charge. If this Member makes 8 bookings in one month, that Member will be charged for four (4) Overutilisation Charges.
The aggregate of such Overutilisation Charges relating to the preceding month shall be due and payable within 5 days following the end of each month.
Members who have signed up for monthly Memberships commencing prior to 1 January 2025 will be alerted by TeeBox if they have exceeded their monthly allocation of credits but an Overutilisation Charge will not be automatically applied to that Membership. TeeBox reserves the right to apply any Overutilisation Charge to Members who have commenced their Membership prior to 1 January 2025 and exceed their monthly allowance of credits.
Using annual memberships
Members who have signed up for an annual Membership will be allocated a number of credits for use throughout their applicable Membership year. If that Member does not use all of their credits prior to the end of their applicable Membership year, those credits will be lost.
CANCELLING OR PAUSING YOUR MEMBERSHIP
Cooling off period
Members may elect to cancel their Membership within 14 calendar days of commencement (the “Cooling–Off Period”). However the Member agrees that the Pro-Rata Fee and the Joining Fee shall not be refunded if cancellation is exercised during the Cooling-Off Period.
Cancellation following expiry of 6 month minimum term only
Members on a monthly Membership contract following the Minimum MembershipTerm may cancel their Membership either after or with effect from the end of the Minimum Membership Term, by giving one full calendar month’s advance notice by email to [email protected], with such cancellation to be effective from the 1st of the following month.
If a Member has requested to cancel their Membership prior to the expiry of the Minimum Membership Term, either the Member shall pay to TeeBox (in the case of a monthly Membership) or TeeBox shall refund to the Member (in the case of an annual Membership), on the effective date of cancellation an amount equal to the product of:
(i) sixty (60) per cent; and
(ii) either:
a. where the Member has subscribed for a monthly Membership, the aggregate amount of the Member’s remaining monthly Membership Fees owed for the months remaining and unpaid up to and including the expiry of the Minimum Membership Term; or
b. where the Member has subscribed for an annual Membership, the total amount of the annual Membership Fee already paid by that Member in respect of the applicable Membership year,
(the “Cancellation Amount/Rebate”).
For example, if the Member had paid 2 months of Membership Fees at the time of the effective cancellation of its Membership, on the date of cancellation the Member shall pay to TeeBox an amount equal to 4 months’ of Membership Fees.
A Member may not be required to pay or TeeBox is not obliged to refund the Cancellation Amount/Rebate where an Extenuating Circumstance applies, provided sufficient proof is provided to TeeBox and TeeBox determines in its sole and absolute discretion, that such proof is acceptable.
Valid documentation which may be requested as proof of by TeeBox includes, without limitation, proof of new permanent residence, official documentation provided by the Member’s employer that the Member is relocating to a different office or country, a doctor’s note (in the case of b) above confirming the same and any settlement agreement or other agreement evidencing the fact of the Member’s redundancy.
If TeeBox determines that an Extenuating Circumstance applies after a submission of such by a Member,
(i) the Member is entitled to cancel their Membership (where that Member is paying monthly), if that Member pays at least 60% of the aggregate of the monthly Membership Fees that would have been paid were it not for the cancellation (the “Minimum Extenuating Circumstances Amount”). If the Member has not paid the Minimum Extenuating Circumstances Amount already by virtue of the amounts paid by that Member already from its previous monthly Membership Fees, the Member shall either (i) continue its Membership until the Minimum Extenuating Circumstances Amount has been paid or (ii) pay a lump sum equal to the difference between the Minimum Extentuating Circumstances Amount and the aggregate of the monthly Membership Fees that Member has already paid; or
(ii) TeeBox shall refund 40% of the annual Membership Fee already paid by that Member.
A TeeBox team member will endeavour to promptly respond to all cancellation requests. If, however, confirmation of cancellation is not received, the Member is responsible for re-submitting or otherwise reminding TeeBox of the cancellation request.
Where the payment method is made by way of direct debit, the Member is responsible for ensuring their bank cancels the direct debit instruction after the final payment has been made.
TeeBox is not obliged to refund any fees where the Member has not cancelled the instruction and cannot provide proof of a valid cancellation request. All Membership Fees must be paid to date at the time of cancellation.
Any Memberships which are paid in full will expire automatically at the end of the specified term, unless the Member chooses to renew their Membership.
If a cancellation request sent by a Member has been validly sent and accepted by TeeBox pursuant to the terms herein, the cancellation shall be effective as at the date TeeBox receives a validly and fully completed cancellation form by such cancelling Member.
Pausing Membership
Members can only pause their Membership at any time following the expiry of their Minimum Membership Term unless an Extenuating Circumstance applies.
A Membership can be paused for the Maximum Pause Period from the effective date of the Membership being paused and can only be paused for no more than two occasions within a rolling 12-month period, unless an Extenuating Circumstance applies.
In relation to any election to pause a Membership by a Member relating to an Extenuating Circumstance either in the first month of its Membership, to extend its pause beyond the Maximum Pause Period or to pause its Membership on more than two occasions within a 12 month rolling period, such waiver of the Conditions governing pausing Membership herein shall only be effective if valid documentation is provided as proof and is satisfactory to TeeBox. Any waiver or extension granted by TeeBox shall not be deemed to apply for any future request for waiver or extension.
All requests to pause must be in writing and sent to [email protected] prior to the 23rd of a monthin order to be effective on the 1st of the immediately following month provided the Conditions specified herein are satisfied. If any request is sent after the 23rd of a month, the pause shall only be effective on the 1st of the month which immediately follows the following month.
Unless a pause has been exercised due to Extentuating Circumstances, the Member who has paused their Membership shall pay an administration fee of £10 per calendar month for as long as their Membership is validly paused.
During the pause period, TeeBox and the pausing Member shall agree an end date to the pause in writing or over email, subject to the Maximum Pause Period and the Conditions herein. It is the Member’s responsibility to request any extension of the agreed upon pause period if they are unable to return by the initially agreed end date. If an extension is not requested, the Membership will automatically restart on the agreed upon date and all payments from such date shall continue as per the terms of the Membership.
If a Member does not elect to unpause their Membership either during the Maximum Pause Period or following its expiry automatically due to the application of the Maximum Pause Period, the Membership shall be deemed to continue (without taking into account any duration that the Membership was paused for the purposes of determining whether that Member has fulfilled its Minimum Membership Term) and the Member shall continue to pay to TeeBox any applicable Membership Fees in accordance with its Membership.
Transferring Membership
Should a Member be unable to use the Club for the remainder of its Membership term, the Member may apply to transfer its Membership to another eligible person (as determined by TeeBox). The Member is responsible for finding someone, who is not already a Member of TeeBox, to take over the balance of the Membership.
A transfer fee will apply as per the Club’s then existing price schedule. Both the existing Member (where possible) and the new proposed member must attend the relevant Club to complete the transfer application which will not be deemed complete until an Application Form has been completed and signed by the new proposed member and TeeBox has accepted that person as a Member.
BOOKINGS AND CANCELLATION
Cancellation must be within 24 hours
Bookings shall be made online through the provider as made available by TeeBox from time to time. If a Member chooses to cancel a booking in relation to a practice session, they must provide at least 24 hours’ notice prior to their scheduled booking, otherwise the credit used shall still be applied and redeemed from the Member’s available credits.
REFERRALS
TeeBox may advertise referral offers in order to incentivise existing Members and promote new members joining from time to time (“Referral Offer”). Any such Referral Offer may be withdrawn or amended by TeeBox at any time.
To qualify for a Referral Offer, any existing Member (“Referring Member”) may introduce a prospective member (“Referred Member”) to TeeBox and the Referred Member must sign up to a “Silver” or “Gold” level Membership. From the date the Referred Member’s Membership is effective, they will receive a refund equal to their Joining Fee refunded to their account (either by way of a refund or Teebox may elect to not apply a Joining Fee to that Referred Member’s Membership).
The Referring Member will either (i) if they are on a Membership where they pay monthly, receive their next month’s membership for free, unless the Referring Member has subscribed for a “Platinum” level Membership at the time of referring, that Referring Member shall receive a 50% discount on their next monthly payment (ii) if they are on a Membership where they pay annually, the Referring Member will have the equivalent of a month’s worth of credits loaded onto their account for their Membership category (“Top Up Sessions”). Top Up Sessions shall be loaded onto a Member’s account online and shall also expire on the same date as their annual Membership expiring, provided that, if the Referring Member gives at least 30 days’ notice to TeeBox (or such shorter period as TeeBox may agree if the Referring Member has introduced a Referred Member within 30 days of the expiration date of their annual Membership), that the Referring Member requests any remaining Top Up Sessions still valid to be rolled over for use past the date of their Membership expiring, TeeBox, in its sole and absolute discretion may keep any remaining Top Up Sessions for use on that Member’s account for a period equivalent to the number of months that the Top Up Sessions equate to over the course of a year for that Member’s Membership category.
MONEY BACK GUARANTEE
The TeeBox money back guarantee (the “Guarantee”) allows new Members to receive a refund if they are dissatisfied with their Membership for any reason which may be claimed subject to specific conditions:
(i) the Guarantee applies from that Member’s start date until the end of their first full calendar month of Membership (e.g., joining on January 15th gives until March 1st to claim);
(ii) the Guarantee can be claimed once by any Member and if such Member rejoins on a new Membership they are not eligible;
(iii) any Overutilisation Charges for extra practice hours outside of a Member’s first full monthly Membership allowance will be deducted from any refund; and
(iv) all allocated practice hours, including pro-rata hours from the initial partial month, must be fully used at the time of claiming the Guarantee.
To claim, Member’s must email [email protected] confirming the conditions specified above. If such conditions are met, the refund includes any Joining Fee, pro-rata payment for the initial partial month, and the first full month’s payment.